Privacy Policy
Geleria D’ Ivika (“Geleria D’ Ivika,” “we,” “us,” or “our”) operates gdivika.com (the “Website”) and sells imitation jewellery and related physical products online.
This Privacy Policy explains how we collect, use, process, disclose, retain, and protect information when you visit or use our Website, create an account, place an order, make a payment, contact us, submit a review, or otherwise interact with our services.
By accessing or using the Website, you acknowledge that you have read this Privacy Policy.
Depending on how you use the Website, we may collect the following categories of information.
When you create an account, we may collect:
- First name;
- Last name;
- Email address;
- Phone number;
- Password and authentication-related information.
When you purchase products, we may collect:
- Order number;
- Products purchased;
- Order date;
- Invoice information;
- Shipping information;
- Delivery information;
- Return and refund information;
- Cancellation information;
- Customer-service communications.
Payments are facilitated through our payment service provider, Zoho Payments.
Depending on the payment method used, payment-related information may be processed by Zoho Payments and other parties involved in processing the transaction. We may receive transaction-related information necessary to confirm and reconcile payments.
Payment credentials, such as card information, may be processed directly by the relevant payment provider rather than being stored by Geleria D’ Ivika.
When you contact us through email, WhatsApp, or another customer-support channel, we may collect and retain:
- Your name;
- Contact details;
- Order information;
- Messages;
- Photographs;
- Videos;
- Documents;
- Other information voluntarily provided by you.
If the Website permits you to submit product reviews, comments, photographs, or other content, we may collect and display such information in accordance with the Website functionality and applicable law.
Because our Website is powered by Zoho Commerce, certain technical and usage information may be collected automatically through cookies and similar technologies. This may include information relating to:
- Browser;
- Device;
- Operating environment;
- Website pages visited;
- Session activity;
- Website usage;
- IP-related location information;
- Country inferred from IP address;
- Technical identifiers;
- Security-related information.
The precise information collected may depend upon the configuration, features, integrations, and technologies enabled on our Website.
We may use information to:
- Create and manage customer accounts;
- Authenticate users;
- Process orders;
- Process payments;
- Confirm transactions;
- Arrange shipping;
- Deliver products;
- Communicate about orders;
- Respond to customer enquiries;
- Process cancellations;
- Process returns and refunds;
- Investigate defective, damaged, missing, or incorrect-product claims;
- Verify customer claims;
- Prevent fraud;
- Detect abuse;
- Protect Website security;
- Maintain business and transaction records;
- Improve the Website;
- Understand Website usage;
- Improve customer experience;
- Administer reviews and comments;
- Comply with legal requirements;
- Establish, exercise, or defend legal claims;
- Enforce our policies and agreements.
Our Website is powered by Zoho Commerce.
Zoho Commerce’s published Cookie Policy states that its stores use cookies for visitor statistics, analytics, session-related functionality, shopping-cart functionality, login functionality, website security, and other functions. Zoho Commerce also states that certain information such as user-agent, device information, and country inferred from IP address may be collected for store statistics.
Accordingly, visitors should understand that certain information may be processed by Zoho Commerce in connection with the operation of our Website.
The cookies and technologies actually active on gdivika.com may depend on the features, settings, and integrations enabled by Geleria D’ Ivika.Payments are facilitated through Zoho Payments. Payment transactions may involve:
- Banks;
- Card networks;
- UPI/payment infrastructure;
- Payment processors;
- Payment service providers;
- Fraud-prevention systems;
- Other payment ecosystem participants.
These parties may process information in accordance with their own applicable policies and legal obligations.
We currently use Delhivery as our shipping partner.
To fulfil an order, we may provide information reasonably necessary for delivery, including:
- Customer name;
- Telephone number;
- Shipping address;
- Order details;
- Delivery-related information.
We may use third-party service providers necessary to operate our business.These may include:
- Zoho Commerce;
- Zoho Payments;
- Delhivery;
- Banks;
- Payment processors;
- Payment ecosystem providers;
- Website technology providers;
- Security providers;
- Communication providers;
- Other operational service providers.
We do not intend to sell customers’ personal information as a standalone commercial product.
Our Website uses cookies and similar technologies.
Because our Website is powered by Zoho Commerce, cookies may include both strictly necessary cookies and analytics-related cookies, depending on the configuration of our Website.
Examples of cookie functions identified by Zoho Commerce include:
- Website security;
- Login/session management;
- Shopping-cart management;
- Visitor/page analytics;
- Understanding visitor behaviour;
- Store statistics;
- Marketing campaign identification where applicable.
Please see our separate Cookies Policy for additional information.
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, electronic storage system, network, or internet transmission can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
Customers are responsible for protecting their account credentials. You should not:
- Share your password;
- Permit unauthorized persons to use your account;
- Use another person’s credentials;
- Attempt to bypass account-security measures.
You must notify us promptly if you suspect unauthorized access.
We may retain information for as long as reasonably necessary to:
- Provide our services;
- Complete transactions;
- Maintain business records;
- Comply with legal requirements;
- Resolve disputes;
- Prevent fraud;
- Enforce agreements;
- Protect our legal rights.
We may disclose information where reasonably necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Protect our rights;
- Protect our property;
- Investigate suspected fraud;
- Prevent security threats;
- Protect customers or the public;
- Enforce our agreements;
- Establish or defend legal claims.
The Website is not specifically directed toward children.
We do not knowingly seek to collect children’s personal information where such collection is prohibited by applicable law.
Our Website may contain links to third-party websites.
Third-party websites are independent from Geleria D’ Ivika.
We do not control their:
- Privacy practices;
- Security;
- Content;
- Policies;
- Data-processing practices.
Subject to applicable law, customers may contact us regarding their personal information and legally available rights.
We may require reasonable verification before responding to certain requests.
We may update this Privacy Policy when our business, Website, technology, services, integrations, legal obligations, or data practices change.
The revised version will be posted on the Website.
Geleria D’ Ivika
Surat, Gujarat, India
Email:contact@gdivika.com
WhatsApp:+91 96387 44711
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM.
We generally aim to respond within approximately three hours during business hours, although this is not a guaranteed response time.
